Customer Service

ORDERING ONLINE: MIXED CHICKS hair products, shirts, and gifts can be purchased here on our site 24/7. Simply go to the products page, click, and we will ship.

PHONE ORDERS: We do take orders over the phone, however there is a $5.00 surcharge.

SALON ORDERS: Stylists and Beauty Supply Managers, we encourage you to email or call. Wholesale pricing is available. And when we put you on our salon locator new customers will walk in the door.

HOW TO USE: You can find out a lot about MIXED CHICKS and how to use MIXED CHICKS products by watching our videos. The link is at the bottom of this page where it says “videos.” If you still need more, give Wendi and Kim a call (yes, Wendi and Kim do work with our customers).

RETURNS: We’re sure you will love us, but in the unlikely event that you need to return product, we refund cost of products (not shipping) if returned within 30 days of your online purchase to the address below. We do not accept returns on Liter sizes. If you are not sure the product works, please try our sample packs. They are only 99cents + shipping, or you can visit one of the salons and they will give them to you if available.

FLAT IRON RETURN/REPAIR POLICY: Mixed Chicks does not accept flat iron returns. We do provide info and service for the flat iron through the manufacturer warranty provided inside the flat iron box. Here is how to send your Mixed Chicks flat iron – Please include the following:

  • Receipt
  • $15 money order (US customers)
  • $30 money order (Canada customers)

Money order must be payable to NB Beauty Systems; we do not accept personal checks.

Mail To:
H2 Pro
307 S. Milwaukee Suite# 126
Wheeling IL 60090

If you need more flat iron repair information call H2 Pro: 1.800.896.7728

CONSERVATION: Did you know that every bit of plastic ever created by humans is still on earth, with us in some form or another? As you can imagine, beauty companies generate a lot of plastic and other things that if not handled properly, may turn into waste. Mixed Chicks makes major efforts trying to conserve earth’s resources. Here are some of the things we do:

  • All of our plastic containers are recyclable.
  • Our Mixed Chicks replenishing oil has been packaged in aluminum rather than plastic. Aluminum is easier on landfills.
  • Nearly all of our paper boxes are made from pre and post-consumer recyled content.
  • We want our shipped products to arrive to you safely, so we have to use packing material. The packing peanuts we use are created from starch, and are biodegradable.
  • On occasion, manufactures may ship us goods with styrofoam. We re-use or recycle that, rather than tossing it.
  • We encourage e-conversation, and online blling, so less paper is printed in our office and offices of those who do business with us.
  • Even when it comes to drinking water…Our employees are encouraged to use paper cups rather than single use plastic. And for the plastic bottles we do use, we have a bin for recycling.

We hope you will join our efforts and recycle Mixed Chicks product containers.

To speak with someone in the Mixed Chicks office, contact:

PHONE: +1.818.888.4008 (9:00am – 5pm PST Monday-Friday)
FAX: +1.818.888.4308
21208 Vanowen Street
Canoga Park CA 91303